Shipping policy

Shipping Policy

Last Updated: 1 January 2026

This Shipping Policy (“Policy”) governs the processing, dispatch, and delivery of orders placed on www.relikore.com (“Website”), operated by Infinity E-Commerce, under the brand name Relikore (“Company”, “we”, “our”, “us”).

By placing an order on this Website, you agree to the terms set forth below.

1. Order Processing

  • Orders are processed within 1–2 business days after successful payment authorization and verification.

  • During peak periods, sales promotions, or stock constraints, processing may take 3–5 business days.

  • Orders are not processed, dispatched, or delivered on Sundays or public holidays.

  • An order is deemed confirmed only after payment verification and acceptance by the Company.

  • The Company reserves the right to cancel any order due to stock unavailability, pricing errors, or verification issues.

2. Shipping Coverage

  • We ship across India to serviceable pin codes.

  • Orders will be dispatched only to locations supported by our courier partners.

  • International shipping, if offered, is limited to select destinations and subject to separate confirmation.

3. Delivery Timeline

  • Standard delivery time is 3–7 business days from the date of dispatch.

  • Delivery to remote or non-metro locations may require additional time.

  • Delivery timelines are indicative and not guaranteed.

  • The Company shall not be liable for delays arising from courier operations, logistics issues, natural events, governmental restrictions, or other circumstances beyond reasonable control.

4. Shipping Charges

  • Shipping charges are calculated at checkout based on product weight, dimensions, and delivery location.

  • Any free shipping offer will be clearly communicated on the Website.

  • Shipping charges, once paid and the order dispatched, are non-refundable.

5. Cash on Delivery (If Applicable)

  • Cash on Delivery (COD) orders may be subject to verification prior to dispatch.

  • Failure to accept a COD order may result in restriction of future COD services.

  • If a COD shipment is refused and returned, re-shipping charges must be prepaid before re-dispatch.

6. Delivery Attempts and Return to Origin (RTO)

  • Courier partners typically make up to 2–3 delivery attempts.

  • If delivery fails due to customer unavailability, refusal, or incorrect address details, the shipment will be returned to origin (RTO).

  • In such cases, re-shipping charges shall be borne by the customer.

  • Refunds for RTO orders, if applicable, will be processed after deducting actual shipping and handling charges.

7. Address Accuracy

  • Customers are responsible for providing complete and accurate delivery details at the time of placing the order.

  • The Company shall not be liable for delays or losses caused by incorrect or incomplete address information.

  • Address modifications after dispatch are not guaranteed.

8. Tracking

  • Tracking details will be shared via email or SMS after dispatch.

  • Tracking information may take up to 24 hours to reflect in the courier system.

9. Damaged, Missing, or Lost Shipments

  • Any damage must be reported within 24 hours of delivery with clear photo or video evidence.

  • Claims without proper documentation may be rejected.

  • If a shipment is confirmed lost by the courier, a replacement or refund will be processed in accordance with applicable policies.

10. International Orders (If Applicable)

  • International shipping timelines and charges vary based on destination.

  • Customers are solely responsible for customs duties, import taxes, and local regulatory charges.

  • The Company shall not be liable for customs clearance delays or confiscations.

11. Force Majeure

The Company shall not be liable for failure or delay in performance caused by events beyond its reasonable control, including but not limited to natural disasters, strikes, transportation disruptions, or governmental actions.

12. Governing Law and Jurisdiction

This Shipping Policy shall be governed by and construed in accordance with the laws of India.

Any dispute arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the competent courts located in Pune, Maharashtra, India.

13. Amendments

The Company reserves the right to amend or update this Shipping Policy at any time. Changes shall become effective immediately upon publication on the Website.

14. Contact Information

Infinity E-Commerce (Relikore)
Website: www.relikore.com
Email: support@relikore.com
Phone: +91-7030772098
Address: Infinity E-Commerce (Relikore), Bhusari Colony Sub Post Office, Shop No. 5, Survey No. 120, CTS No. 892 & 893, Madhavbaug, Upper Ground Floor, Rohan Corner Building, Gaurihar Society, Paud Road, Kothrud, Pune, Maharashtra – 411038, India