Refund Policy
Refund & Cancellation Policy for www.relikore.com
Effective Date: 01-04-2025
Infinity Ecommerce (“we”, “our”, “us”) operates www.relikore.com. We value customer satisfaction and strive to provide a fair and transparent refund and cancellation process. Please read this policy carefully before placing an order.
1. Refund Eligibility
Refund requests are accepted under the following conditions:
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Refund requests must be raised within 7 days from the date of delivery
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The product must be unused, uninstalled, undamaged, and in its original packaging
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All accessories, manuals, and invoices must be returned along with the product
Products that do not meet the above conditions may not be eligible for a refund.
2. How to Request a Refund
To initiate a refund request:
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Email us at support@relikore.com within the eligible period
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Mention your order ID, product details, and reason for return
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Our support team will guide you through the return process
Refund requests submitted without prior approval may be rejected.
3. Inspection and Approval
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Once the returned product is received, it will undergo a quality inspection
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You will be notified via email regarding the approval or rejection of your refund
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If approved, the refund will be initiated to the original payment method
4. Refund Processing Timeline
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Approved refunds are processed within 2 business days after inspection
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The actual credit timeline depends on your bank or payment provider and may take 5–7 business days to reflect in your account
5. Return Shipping
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Customers are responsible for return shipping charges, unless the return is due to:
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A defective product
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A wrong product shipped by us
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We strongly recommend using a trackable courier service for returns
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We are not responsible for items lost or damaged during return transit
6. Late or Missing Refunds
If you have not received your refund:
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First, check your bank account or payment app
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Then, contact your bank or card provider, as processing times may vary
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If the issue persists, contact us at support@relikore.com
7. Exchanges
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We do not offer direct product exchanges
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If you wish to purchase a different product, please place a new order and return the original item as per this policy
8. Order Cancellation Policy
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Orders can be cancelled within 6 hours of placement, provided they have not been shipped
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Once the order is shipped or processing has begun, cancellation will not be possible and standard refund rules will apply
9. Policy Updates
We reserve the right to modify this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting on the website. Continued use of the website constitutes acceptance of the revised policy.
10. Contact Details
For any questions related to refunds or cancellations, contact:
Infinity Ecommerce
Website: www.relikore.com
Email: support@relikore.com
Phone: 7030772098
