Return Policy

Return & Refund Policy

Relikore® Lighting
Effective Date: 1 January 2026

Relikore Lighting values product quality and customer satisfaction. This policy explains the conditions under which returns, replacements, and refunds are accepted.

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1. Eligibility for Return

A product is eligible for return or replacement only if:

• The item was received in a damaged, defective, or wrong condition

• The issue is reported within 48 hours of delivery

• The product is unused, uninstalled, and in original packaging

• All original accessories, manuals, and invoice are included

Custom-made items, cut-to-size products, and customized neon signs are not eligible for return unless damaged or defective on arrival.

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2. Non-Returnable Items

The following are not eligible for return or refund:

• Products damaged due to improper installation, mishandling, or electrical faults

• Products used, installed, or altered after delivery

• Clearance or discounted items (if mentioned on product page)

• Customized or made-to-order products (unless transit-damaged)

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3. Return Process

To initiate a return:

• Contact Relikore Lighting with order ID, photos/videos of the product, and issue description

• After verification, return instructions will be provided

• Unauthorized returns will not be accepted

Return shipping must be done as per the method communicated by Relikore.

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4. Damaged or Defective Products

If the product is damaged or defective:

• Clear unboxing video and photos are mandatory

• Claims without proof may be rejected

• Once approved, a replacement or refund will be processed

Relikore reserves the right to inspect the product before approval.

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5. Refund Policy

• Refunds are issued only after returned product inspection

• Approved refunds are processed within 5–10 business days

• Refunds are made to the original payment method

• Shipping charges are non-refundable unless the error was from Relikore

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6. Replacement Policy

• Approved replacements are dispatched after verification

• Replacement delivery timelines depend on product availability

• If replacement is unavailable, a refund will be issued

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7. Order Cancellation

• Orders can be cancelled before dispatch only

• Once shipped, cancellation is not allowed

• Customized orders cannot be cancelled after production begins

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8. Important Notes

• Electrical products must be installed by a qualified technician

• Warranty claims are separate from return claims

• Relikore Lighting is not responsible for damage caused by voltage fluctuation, incorrect wiring, or water exposure unless product is specified waterproof

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9. Contact Information

Relikore Lighting
Website: www.relikore.com
Email: support@relikore.com
Location: Pune, Maharashtra, India

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Relikore® is a registered trademark of Infinity Ecommerce